1. an application that connects companies with customers across the web
2. increased customer engagement by doing less
Digital Roots is changing the game of customer relationship management in social media with proprietary software and a simple objective — to help brands establish roots in a digital world. Since 2009, we’ve used our passion to position brands everywhere customers communicate online, so they can build relationships and improve business results. Our dedication to innovation and excellence is reflected in everything we do, from our customized products to our end-to-end program management. We aim to connect relevant brands with their customers and prospects… whenever and wherever they are talking online.
As more businesses leverage social media channels for PR, marketing and customer care, the need for efficient, effective social CRM products and services is increasing. Digital Roots helps companies realize and boost the results they need and want for increasing revenue, improving retention and protecting their reputation.
Digital Roots’ smart social CRM solution is comprised of a customized social media database and results-focused engagement platform. The software is a learning engine that monitors social media conversations in real time and highlights the most relevant brand conversations, allowing you to focus on the mentions that matter most.
We take brand representatives to all areas of the web allowing them to cover more ground than a thousand armies.
How? We built a smarter engine.
> Better data, faster
> All communities in one place
> No more complex search strings
> Less time monitoring irrelevant content, more time engaging
> Better coordination across resources and departments
> Reports that matter, when they matter
We are proud to support more than 25 exciting brands, half of which are Fortune 100. Our passion is their results and we are always excited to have future clients talk with them.
Digital Roots is changing the game of customer relationship management in social media with awesome software and a simple objective — to make companies as social as their customers. We’ve got a fervor for quality customer service and we believe the best customer service should be available in all channels — especially in social media, the wild west of the CRM world. Our dedication to innovation and excellence is reflected in everything we do, from our user-customized products to our program end-to-end services. In the end, we aim to connect — company to company and company to customer.
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